- Shenstone Parish Council is committed to providing a quality service for the benefit of the people who live in the area. If you are dissatisfied with the standard of service you have received from this Council, or are unhappy about an action or lack of action by this Council, this complaints procedure sets out how you may complain and how we shall try to resolve your complaint.
- This procedure applies to complaints about council administration and procedures and may include complaints about how council employees have dealt with your concerns.
- You may make your complaint about the council’s administration or procedures to the Clerk. You may do this in person, by phone or by writing or emailing. The Parish Clerk, 25C Main Street, Shenstone WS14 OLZ. Tel: 01543 481 947
admin@shenstone-staffs.gov.uk - Wherever possible the Clerk will try to resolve your complaint immediately. If this is not possible, the Clerk will acknowledge your complaint within five working days.
- If you do not wish to report your complaint to the Clerk, you may contact the Chair of The Parish Council directly who will take the complaint to Full Council. Contact details are updated every May. For full contact information please visit the website at www.shenstone-staffs.gov.uk
- The Clerk or the Council will investigate each complaint, obtaining further information from you and/or members of the council as necessary.
- The Clerk or Chair will notify you within 21 days of the outcome of your complaint and of what action, if any, the Council proposes to take. If you are unhappy with the outcome of any investigation you may appeal to the Monitoring Officer at Lichfield District Council.
- Complaints against Councillors are covered by the Code of Conduct for Members, and if a complaint against a Councillor is received it will be referred to The Monitoring Officer at Lichfield District Council, District Council House, Frog Lane, Lichfield
WS13 6YU. - A Councillor may make a complaint against another Councillor or the Clerk directly to the Monitoring Officer at Lichfield District Council. Reviewed & adopted Full Council Feb 2025
